Effective Date: 1st August, 2025
This Dispute Resolution and Arbitration Policy (“Policy”) governs the procedures for resolving any dispute, controversy, or claim arising out of or relating to the use of the website www.aiegsindia.com, the applications of AIEGS India Private Limited, and the Services provided thereunder. This Policy forms an integral part of the Terms and Conditions and must be read in conjunction with them.
1. DEFINITIONS
All capitalized terms not defined herein shall have the meaning ascribed in the Terms and Conditions.
2. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of India, including but not limited to:
- The Arbitration and Conciliation Act, 1996 (as amended)
- The Information Technology Act, 2000
- Any other Applicable Laws in force in the Republic of India.
3. GOOD FAITH NEGOTIATIONS
3.1. The Parties shall first attempt in good faith to resolve any dispute, controversy, or claim arising out of or in connection with the Services by amicable negotiation within 30 (thirty) days of written notice from one Party to the other specifying the nature of the dispute.
3.2. If the dispute cannot be resolved amicably within the said period, the provisions set out in Clause 4 below shall apply.
4. ARBITRATION
4.1. Reference to Arbitration
If any dispute, controversy, or claim arises out of or relating to these Terms, including their existence, validity, interpretation, performance, breach, or termination, the dispute shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (the “Act”).
4.2. Appointment of Arbitrator
- The arbitration shall be conducted by a sole arbitrator, mutually appointed by the Parties within 30 (thirty) days of the notice invoking arbitration.
- If the Parties fail to appoint an arbitrator within this period, such appointment shall be made in accordance with Section 11 of the Act.
4.3. Seat and Venue
- The seat and venue of arbitration shall be Mumbai, Maharashtra, India, and the proceedings shall be subject to the exclusive jurisdiction of the courts at Mumbai in accordance with Section 20 of the Act.
4.4. Language
- The arbitration proceedings shall be conducted in English.
4.5. Rules
- The arbitration shall be conducted in accordance with the provisions of the Act, and to the extent not inconsistent, the arbitrator shall be entitled to regulate the procedure in such manner as the arbitrator deems appropriate.
4.6. Finality of Award
- The arbitral award shall be final and binding upon the Parties and shall be enforceable in any court of competent jurisdiction in India.
4.7. Costs
- Each Party shall bear its own costs, and the costs of arbitration shall be shared equally unless otherwise awarded by the arbitrator.
5. EXCEPTIONS
Nothing contained in this Policy shall preclude any Party from seeking interim relief, injunction, or equitable relief from any court of competent jurisdiction under Section 9 of the Act or any analogous provision under Applicable Law.
6. GRIEVANCE REDRESSAL
In addition to arbitration, you may contact the Grievance Officer designated under Section 79 of the Information Technology Act, 2000 and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Department Details:
Email: info@aiegsindia.com
Address:
WeWork 247 Park, 13th Floor
Vikhroli Corporate Park
Hindustan C. Bus Stop, Lal Bahadur Shastri Rd
Gandhi Nagar, Vikhroli West
Mumbai, Maharashtra – 400079/83, India
Complaints will be acknowledged within 72 hours and resolved within 15 days, per applicable legal requirements.
7. RELATIONSHIP TO TERMS AND CONDITIONS
This Policy is incorporated by reference into the Terms and Conditions and shall be read together. In the event of a conflict between this Policy and any provision of the Terms and Conditions, this Policy shall prevail solely with respect to dispute resolution procedures.
8. CONTACT
For any questions regarding this Policy, please contact us at:
Email: info@aiegsindia.com