AIEGS India Private Limited
Effective Date: 1st, August 2025
This Shipping Policy (“Policy”) governs the shipping, delivery, and handling of any tangible goods (“Physical Products”), including merchandise, promotional items, gifts, vouchers, awards, tokens, or other materials (“Ancillary Materials”) that may be offered by AIEGS India Private Limited (“Company,” “we,” “us,” or “our”) or its associated brands, including but not limited to Make Your Life Bigger (MYLB).
This Policy is incorporated by reference into the Terms and Conditions, the Payments and Refunds Policy, and the Privacy Policy and shall be read in conjunction therewith.
1. GENERAL PRINCIPLES
1.1 Core IT Services Exclusion
Our principal business activities comprise the sale and delivery of IT services and software solutions through our platforms, including AIEGS Communications, AIEGS Family Shield/Parental Guard, AIEGS Messenger, and AIEGS Photoshield (collectively, “Digital Services”).
1.2 No Shipping Obligation for Digital Services
No shipping, physical delivery, or transportation applies to Digital Services. Provision is completed by electronic transmission and shall be deemed delivered upon activation or provisioning to your account.
1.3 Ancillary Materials
Physical Products may occasionally be offered as:
- Promotional merchandise (e.g., T-shirts, caps)
- Loyalty rewards or gifts
- Contest awards
- Vouchers, tokens, or collectibles
- Merchandise under subsidiary brands (e.g., MYLB)
2. SHIPPING TERRITORY AND CARRIERS
2.1 Territorial Scope
We ship eligible Physical Products within India and, where permitted, internationally, subject to Applicable Laws and carrier restrictions.
2.2 Shipping Methods
Shipments may be arranged through reputable logistics providers via:
- Courier and express delivery (e.g., Blue Dart, Delhivery)
- Postal services (India Post)
- Air freight (Carriage by Air Act, 1972)
- Road transport (Carriage by Road Act, 2007)
- Sea freight (Carriage of Goods by Sea Act, 1925)
2.3 Carrier Terms
All shipments are subject to the carrier’s terms and conditions, including any limitations of liability and delivery timeframes.
3. SHIPPING COSTS
3.1 Responsibility for Charges
Unless otherwise specified, shipping and handling charges will be disclosed at checkout and are payable by you.
3.2 Free Shipping Eligibility
From time to time, we may offer free shipping promotions subject to minimum order thresholds or specific campaigns.
3.3 Duties and Taxes
For international shipments, you are solely responsible for all customs duties, import taxes, and other fees, consistent with the Customs Act, 1962.
4. ORDER PROCESSING AND DELIVERY TIME
4.1 Processing Time
Orders are typically processed within 3–7 business days unless otherwise stated.
4.2 Delivery Estimates
Estimated delivery timelines will be provided at checkout but are not guaranteed. Delays may occur due to:
- Customs clearance procedures
- Carrier delays
- Natural disasters or force majeure events (Section 56, Indian Contract Act, 1872)
4.3 Title and Risk
Title and risk of loss transfer to you upon handing over the shipment to the carrier.
5. SHIPPING CONFIRMATION AND TRACKING
5.1 Confirmation
You will receive an email confirmation with tracking information once your Physical Products are dispatched.
5.2 Tracking
Tracking capabilities are subject to carrier availability and may not be available in all regions.
6. REFUSAL AND NON-DELIVERY
6.1 Refusal of Delivery
If you refuse delivery or fail to collect your shipment, the carrier may return it to us. In such cases:
- You will be responsible for return shipping costs and re-shipment charges.
- We reserve the right to deduct any costs incurred from any refund or credit.
6.2 Non-Delivery
Claims for non-delivery must be submitted within 7 days of the latest estimated delivery date.
7. DAMAGE AND CLAIMS
7.1 Inspection Upon Receipt
You are advised to inspect all shipments promptly upon delivery.
7.2 Claims Procedure
Claims for damage or shortage must be notified to the carrier and us within 48 hours of delivery, along with supporting photographs and evidence.
7.3 Limitations of Liability
Our liability for lost, damaged, or delayed shipments shall not exceed the lesser of:
- The actual direct loss incurred, or
- INR 5,000 (five thousand rupees) per shipment,
subject to applicable laws (Carriage by Air Act, Carriage by Road Act, Carriage of Goods by Sea Act).
8. WARRANTIES AND DISCLAIMERS
8.1 No Warranties on Delivery Dates
We do not guarantee delivery dates and disclaim all liability for any consequential losses arising from delay.
8.2 Disclaimer of Liability for Third-Party Acts
We shall not be liable for any acts or omissions of carriers, customs authorities, or other third parties involved in the transportation of Physical Products.
9. EXPORT COMPLIANCE
9.1 You represent and warrant that any Physical Products shipped internationally will not be exported or re-exported in violation of applicable export control laws, including the Foreign Trade (Development and Regulation) Act, 1992 and other Government of India regulations.
10. AMENDMENTS
We reserve the right to modify this Policy at any time, consistent with the Consumer Protection (E-Commerce) Rules, 2020, and other Applicable Laws. Updated versions will be posted on our Website and become effective prospectively.
11. GOVERNING LAW AND JURISDICTION
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be resolved per our Dispute Resolution and Arbitration Policy and subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
12. CONTACT US
For questions or claims regarding shipping, please contact:
Grievance Department Contact Email:
info@aiegsindia.com
Registered Office:
AIEGS India Private Limited
WeWork 247 Park, 13th Floor
Vikhroli Corporate Park
Hindustan C. Bus Stop, Lal Bahadur Shastri Rd
Gandhi Nagar, Vikhroli West
Mumbai, Maharashtra – 400079/83, India